Shipping policy

Last updated: 28 October 2026

Thank you for shopping with SOPDOG. We dispatch orders from the United Kingdom.

Order processing and tracking

Except where a product page states a different dispatch date, we process orders as soon as possible. Delivery estimates begin when your order ships, not when it is placed. We will email tracking details after dispatch. Carrier and customs delays may affect delivery.

UK delivery

UK orders are sent with Royal Mail. Standard UK delivery is £4.99 for orders below £100 and free for orders of £100 or more after discounts. Express UK delivery is £6.99. Available services are shown at checkout.

International delivery

We offer Royal Mail International Tracked to our supported European Union destinations except Germany and Luxembourg, and to Switzerland, Norway, Morocco, Australia, Canada, the United Arab Emirates, Singapore and Hong Kong. Shipping is calculated at checkout from the packed order weight.

Import duties, taxes and handling fees aren’t included. If any apply, your local postal service will contact you once your parcel reaches your country. These charges are the recipient’s responsibility and are separate from the postage paid to SOPDOG.

Orders to the United States, Germany and Luxembourg are sent with FedEx International Connect Plus through Shopify Managed Markets. Applicable import duties and taxes are included in the displayed prices or calculated and collected at checkout, so you do not need to pay them again on delivery. Available services and delivery estimates are shown at checkout.

United Arab Emirates delivery

Please provide your full delivery address, including the emirate, your email address and a local UAE mobile number. Emirates Post normally contacts recipients to arrange local post-office collection and any import payments. Home delivery may be available for an additional local fee. Royal Mail currently warns of possible service delays to the UAE.

Singapore and Hong Kong delivery

Orders are sent with Royal Mail International Tracked. Any Singapore import GST or handling charges that apply are payable by the recipient and are not included in our postage. Hong Kong generally does not levy import duty or VAT on dog collars. Any applicable local postal handling charges are payable by the recipient.

Packaging and larger orders

Royal Mail prices use packed-weight bands, including a packaging allowance. Larger or heavier baskets move into the appropriate shipping band; shipping is not charged separately for each collar. Heavier-parcel rates include an allowance for enhanced carrier compensation.

Royal Mail International Tracked is available up to 2kg. We offer International Tracked Heavier for parcels over 2kg and up to 5kg to our supported destinations except Morocco and Romania, where our current checkout limit remains 2kg. Parcels must also meet the service’s size limits. Contact hello@sopdog.com for a shipping quote if your order exceeds the available limits or checkout shows no delivery option.

Royal Mail compensation is limited to the cover purchased, up to £250, even where the order value is higher. Carrier compensation does not restrict your statutory consumer rights. We will check the actual packed weight and dimensions before dispatch.

Shipping destinations

We currently ship to the United Kingdom, Australia, Canada, the United Arab Emirates, Singapore, Hong Kong, the United States, Switzerland, Norway, Morocco and the 27 European Union countries. Available methods and prices depend on your delivery address and are shown at checkout. Contact hello@sopdog.com if no shipping option is available for your address or order.

Orders placed before this update

Existing orders retain the delivery and import-charge arrangements confirmed when you placed your order. We will honour any prepaid import-charge commitment shown at your original checkout.

Address accuracy

Please check your delivery address before placing your order. Contact us as soon as possible if it needs correcting. Once a parcel is in transit, changes may not be possible.

Lost, damaged or delayed orders

Please contact hello@sopdog.com if your parcel is lost, damaged or delayed so we can help resolve it with the carrier. Nothing in this policy limits your statutory rights.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We may be able to accommodate changes before dispatch. Refunds will be handled in accordance with our returns policy and applicable consumer rights.

Questions?

Email hello@sopdog.com or see our contact information.